In case due to any valid reason, if any Associate/ Preferred customer wants to exchange / return the product, they can do the same within 30 days from the Purchase date, if purchased from IMC Branch/Tehsil Distributor/ Franchisee or Outlet in Physical, and from Delivery date in case of E Shop order.

• Account means the customer specific account maintained with IMC in which all the sales, purchases, transaction, return, exchange, refund, business volumes, bonus etc. with respect to the said customer is maintained.
• Associate means a person appointed by the Company on a principal-to-principal basis to undertake sale, distribution and marketing of products and services of the Company.
• Business Volumes means points accrued to the account of the customer against every purchase made from IMC depending on which bonus is distributed.
• Customer means a person who purchases the products offered by IMC for personal consumption or to sell further (inclusive of Associate and Preferred Customer)
• Delivery Date means the date on which the products were successfully delivered to the customer.
• Documents means the Original Invoice and duly filled Product Exchange/Return Form which are mandatorily required to be submitted along with the products for processing Exchange/Return.

Preferred customer means an independent customer of IMC who purchases the products in MRP with a discount ranging between 10% - 30% along with other benefits like being eligibility to earn business volumes.

Product Exchange/Return Form means a form available with the Seller or the IMC website which is required to be duly filled and submitted at the time of submitting the products for return.

Purchase date means the date mentioned on the original invoice which was duly filled at the time of making the purchase.

Saleable Products means products unopened, unused, marketable, which has not expired, and which is not discontinued or special promotion goods.

Seller means any IMC Branch/Tehsil Distributor/Franchisee/Outlet/Person authorised to market and sell products offered by IMC and in case of E-Shop orders the IMC Branch from where the products were dispatched as mentioned on the invoice.

To initiate the return / exchange, Associates / Preferred customer must submit the Physical products along with the following documents: -

• Product Exchange / Return Form
• Copy of Invoice
• Products to be returned / exchanged

Any Customer can initiate the process to return / exchange products by submitting the products along with documents with the Seller from whom the products were originally bought or will deliver the products to the IMC Branch from where the products were dispatched in case of E-Shop orders and after completing the system entries Seller will process the exchange or refund as requested by the Customer. In case of any difference in amount of the products in instances of exchange, Customer will pay the additional amount to the Seller, the difference in amount will be calculated without any deduction from the price of the product submitted, required that the products are being submitted with the same Seller from whom they were originally bought. The entire invoice amount will be refunded if the Customer has made the request for refund, provided that products in saleable condition are being returned to the same Seller from whom the products were originally bought. If the Customer wishes to submit the products with a different Seller other that from whom the products were originally bought then in such instances Customer will bear the taxes applicable on such transactions and the same will be deducted from the refund amount or adjusted in the difference amount (in cases of exchange).

It is hereby informed that the Product Kent Smart Alkalizer (Water Purifier) [Code No. 1513001] shall be duly covered by the terms and conditions governing the time period and nature of services to be provided under warranty by Kent RO Systems Ltd. For further information, kindly refer to the Warranty Card provided with the individual product.

It is further informed that the time period for claiming warranty for the above-stated product shall start from the date on which the product was purchased from IMC.

• The products can only be returned and not exchanged, the said request for return to be made from original e-mail id.
• IMC does not provide pick-up service, therefore it is the responsibility of the customer to submit the products with the original seller mentioned on the invoice.
• If the request for return is initiated immediately after placing the order the customer will be entitled to entire amount of refund.
• If the request for return is initiated by the customer after generation of delivery tracking id (AWB number) or on delivery of products then the refund amount will be subject to deduction of shipping charges of Rs.65/- as mentioned in the Shipping Policy.
• The refund amount will be refunded to Original Source of payment within 3-4 days after successfully processing the return.

In cases where the Customer initiates the process of return / exchange for Saleable products amounting up to 500 Business volumes with a genuine reason, then the said Business Volumes credited to the account of the Customer at the time of making the purchase will be reversed immediately i.e., the said business volume if already distributed by IMC in form of bonus, then the said amount will be deducted from the refund amount. Further, the Business Volume credited against the returned products to the account of the uplines/serving associate of the said Customer will be adjusted from the month of return. The refund against such return/exchange request will processed in accordance with as explained in the present policy.

In cases where the Customer wishes to initiate the return / exchange process for products amount to more than 500 Business Volumes, then the same can be done only in writing from the registered e-mail id of the customer or by filling a written request form available with the Seller. The requests made under the current scenario will be subject to approval and the request for approval of return / exchange will be responded to within 48-72 working hours of initiation. The requests which have been approved will be processed in accordance with as explained in the present policy. The Business volume will be recovered from the customer immediately whereas the same reversal of business volumes will reflect on the account of the customer from the month of purchase. Business Volumes credited to the uplines/serving associate of the said customer will be reversed from the month of purchase, as reflected against the account of the uplines but will be recovered from the month of return.

• 30-day period for return / product will be calculated from the date of purchase as mentioned on the invoice and date of delivery in case of E-shop orders.
• In cases where the return / exchange is initiated for products amounting to more than 500 Business Volumes, request needs to be submitted to IMC with a valid reason in the manner mentioned in the present policy, and if the said return request is approved by IMC, then all given benefits will be reflected in the month of purchase and recovered according to bonus-run cycle.
• Cut-off date for return/exchange in same month purchase cases will be the 25th of each month, post 25th return / exchange will be processed, and refund will be done according to the process mentioned in scenarios, however business volume adjustment from customers & their uplines will be done in the next month for cases up to 500 Business Volumes.
• If the Product is not in Saleable condition, then return / exchange will be subject to inspection of the products with minimal deduction of applicable taxes required that at the time of inspection the seller is satisfied that the products have not been misused or damaged intentionally.

Kindly ensure to provide a copy of the Original Bill which was duly generated at the time of purchase by the seller. Physical products with the same batch number as mentioned on the bill at the time of purchase will be eligible for return/exchange. Further it is suggested to the associates/preferred customers to retain a duly filled copy of the Original Bill at the time of purchase as the date mentioned on the original bill will be considered for in-store returns and date of delivery will be considered for E-shop returns within this policy.